Diva Gane (“we,” “us,” “our”) operates divagane.com. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.
Information We Collect
When you browse our site, place an order, or sign up for our newsletter, we may collect:
- Contact details: name, email address, phone number, shipping and billing address.
- Order information: items purchased, order value, payment method, order history.
- Payment confirmation: if you pay online, the payment screenshot you send us via WhatsApp to confirm your order.
- Account information: if you create an account, your login details and order history.
- Communications: messages you send us via our contact form, WhatsApp, or email.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
We do not collect or store your banking or card details directly.
Payment Methods
We accept Cash on Delivery (COD) and online/bank transfer payments. For online payments, you’ll be asked to send a screenshot of your payment confirmation to our WhatsApp number as proof of payment.
Please note that WhatsApp is operated by Meta, and any messages you send us through it are also subject to WhatsApp’s own privacy policy and terms.
How We Use Your Information
We use your information to:
- Process and deliver your orders, including sharing your address and phone number with PostEx, our courier partner
- Confirm and verify online payments sent via WhatsApp
- Communicate with you about your order, including confirmations, delivery updates, and after-sales support
Respond to questions and provide customer service - Send you marketing emails or offers, only if you’ve opted in, and you can unsubscribe at any time
- Improve our website and product offering
- Run advertising on Meta (Facebook and Instagram) using the Meta Pixel, which helps us understand which pages and products are of interest and show relevant ads. See “Cookies and Tracking” below.
Prevent fraud and comply with legal obligations
Cookies and Tracking
Our website uses cookies to operate properly and to understand how visitors use the site. When you first visit, you can choose which categories of cookies to allow:
- Necessary cookies, which are required for core site functions like checkout and login
- Functional cookies, which support features like social sharing
- Analytical cookies, which help us understand site traffic and visitor behavior
- Advertising cookies, including the Meta Pixel, which help us measure and improve our ad performance on Facebook and Instagram
You can change your cookie preferences at any time through the cookie settings link in our website footer.
Sharing Your Information
We do not sell your personal information. We share it only with:
PostEx, our courier partner, to deliver your order — this includes your name, address, and phone number Service providers who help us run our website, send emails, or manage advertising (including Meta) Authorities, if required by law
Data Retention
We retain your order and account information for as long as necessary to provide our services, meet legal and tax obligations, and resolve disputes. [Confirm your actual retention period — commonly 3–7 years for order/financial records in most jurisdictions.]
Your Rights
You can:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
Ask us to delete your information, subject to our legal obligations (e.g., order records we’re required to keep) - Unsubscribe from marketing emails at any time using the link in any email we send
To make a request, contact us at support@divagane.com
Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date.
Contact Us
If you have questions about this policy or how we handle your information, contact us at:
+923485431114
support@divagane.com